Frequently Asked Questions

The majority of INFOSTOP shredder models supplied by shredder sales feature a solid waste collection bin, designed to securely contain the shredded paper. When the bin is full, it can simply be removed and emptied. For added convenience, a shredder waste bag can also be placed inside the collection bin. Once full, the bag can be removed, tied off and conveniently disposed, of further simplifying the disposal.

For orders received by 1.00pm Australian Eastern Standard time, tracking details are usually emailed the same day.

Freight providers engaged by Shredder Sales include TNT, Startrack Express, Australia Post, COPE, Allied Express, Tech Trans,  and Border Express to mention a few. Depending on the shredder model and destination particulars (eg: delivery area, business or residential) will determine which carrier is engaged for your delivery.

When placing your order in the checkout, you have the option to select Yes or No to “Authority to Leave” if unattended. If Yes is selected to leave if unattended and no receiver is there to take the delivery, the carrier will make their best efforts to leave you’re delivery in a safe place. You can also add extra “Delivery Information for Driver” to your order such as leave beside pot next to front door if unattended for example. If No to “Authority to Leave” if unattended id selected and no one is there to take the delivery, you will be notified by email or text message requesting instructions to redeliver or collect from your nearest post office or freight providers depot depending on the consignment type.

Enter your tracking number on the freight providers website for instant delivery tracking updates.

Most capital city deliveries to Sydney, Brisbane, Canberra and Melbourne occur within 1-2 business days. Deliveries to Hobart, Adelaide and Perth usually occur within 1-4 business days while deliveries to Darwin usually occur within 2-5 business days. Please refer to our Shipping & Reutrns page on our website for more detailed information.

Most shredders are supplied fully assembled, ready to use once unpacked from the box, just plug in and start shredding. For shredders with castors a few smaller models require fitting and are easily press fitted into the cabinet base. Castors are commonly fitted for floor level placement however for raised positioning such as on a shelf or desktop, for extra stability some prefer not to fit the castors for extra stability and to prevent rolling off.

The majority of paper shredders supplied by Shredder Sales accept documents fastened with staples while for some micro cut models, feeding documents fastened with paper clips is not recommended. Many shredder models will accept credit cards while some will also accept CD/DVD/Blu-ray discs often via a dedicated feed entry. can be shredded via the manual feed into extra secure micro cut particles for safe disposal.
*It is best to research the manufacturers specifications and capabilities of the shredder model to best determine if it is suitable for you.

Shredder manufacturers are usually committed to reducing our environmental impact. That is why most outer product boxes are made from 100% corrugated cardboard, which can be easily placed in your standard municipal or commercial cardboard recycling bin. Some manufacturers efforts go beyond just the outside of the box by using moulded and constructed inner cardboard inserts. These eco-friendly components maintain a high-level of protection for your machine during transport, without the lasting environmental impact polystyrene and the like. When you unbox your new shredder, you can feel confident knowing that in many cases the majority of packaging material will be recyclable through your standard local or commercial recycling streams.

Fellowes and INFOSTOP shredders are clearly labelled on their top with a Product Support sticker which includes the Support phone number for direct contact. Rexel, Dahle and Ideal shredders are supplied with no visible Product Support information on the machine top however for this reason a support sticker is posted separately to place onto your machine, so we are easily found when needed. Shredder Sales primary focus is to supply the highest quality, reliable shredder brands. Our commitment to the user, be it inside or outside of warranty is to provide a high standard of after sales support.

Yes, these brands are proven, quality and are reliable paper shredder brands. 

Fellowes, INFOSTOP and Rexel include the greatest innovation especially their auto feed ranges which cover a broad range of needs.

Yes. When used correctly and within their intended capacity, these auto-feed shredders are designed to provide reliable, hands-free shredding while freeing users from the repetitive task of manually feeding documents. This allows valuable time to be redirected towards more important tasks.

Each brand brings its own approach to auto-feed technology, with differences in design, features, innovation and styling. The right choice ultimately comes down to the level of shredding required, expected workload and the features most important to the user.

INFOSTOP has expanded beyond traditional office paper shredders, developing a broader range of solutions to address the changing needs of information security, data destruction and sustainable practices.

Our product portfolio includes professional paper shredders, hard drive and digital media shredders for the secure destruction of sensitive data, and cardboard shredding solutions designed to support practical recycling and reuse.

Our hard drive shredders provide a proven method of physically destroying data storage devices, helping organisations protect information where it is stored and reduce the risk associated with unwanted or retired digital media.

INFOSTOP also offers versatile cardboard shredding solutions that transform used cardboard into useful material for protective packaging and void fill, as well as carbon-rich composting material that can contribute to healthier, nutrient-rich plant growth.

Together, these solutions reflect INFOSTOP's broader approach to security, productivity and sustainability — helping businesses securely destroy sensitive information while finding practical new uses for materials that would otherwise become waste.